PRIVACY POLICY
At Everglow Medical Healthcare Tourism (“Everglow,” “we,” “our,” or “us”), your privacy is our priority. We are committed to protecting the personal information you share with us when using our services, visiting our website, or communicating with our team. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of information when you interact with us:
• Personal Information: Name, email address, phone number, date of birth, passport details, and medical history you choose to share.
• Medical Information: Procedure requests, pre- and post-operative needs, and physician reports provided with your consent.
• Images: Photos or videos of specific body areas that you voluntarily provide to request a medical quote. These images are used exclusively to evaluate your case and are shared only with the appropriate board-certified surgeon.
• Travel Information: Flight details, accommodation preferences, and transportation needs.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
2. How We Use Your Information
Your data helps us deliver a safe and personalized medical tourism experience. We may use it to:
• Provide medical tourism services (travel, surgery, recovery, and follow-up).
• Evaluate medical quotes using the patient’s provided images and medical history.
• Communicate with you regarding quotes, appointments, or aftercare.
• Improve our website, services, and customer experience.
• Comply with legal and medical obligations.
3. How We Protect Your Information
We implement strict technical, administrative, and physical safeguards to protect your personal data and images from unauthorized access, loss, or misuse. Access to medical records and patient images is restricted to authorized professionals only.
4. Sharing of Information
We only share your information with:
• Healthcare Providers: Board-certified surgeons, clinics, and recovery houses directly involved in your care. Patient images are shared strictly and exclusively with the corresponding surgeon for evaluation.
• Travel & Service Partners: Airlines, hotels, and transportation providers to coordinate your trip.
• Legal Compliance: When required by law or to protect your safety.
We never sell your personal data or images to third parties.
5. Your Rights
Depending on your location, you may have the right to:
• Access, correct, or delete your personal information and images.
• Withdraw consent for certain data uses.
• Request a copy of your information.
To exercise your rights, contact us at contact@everglowmht.com.
6. Cookies & Tracking
Our website may use cookies to improve functionality, personalize your experience, and analyze website traffic. You can disable cookies in your browser settings at any time.
7. Retention of Data
We keep your personal data and medical images only as long as necessary to provide our services and comply with legal or regulatory requirements. Images sent for quotes are securely stored and used exclusively for the purpose of medical evaluation.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the update.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data and images, please contact us:
Email: contact@everglowmht.com
Phone: +57 3209838865